Due to the nature of nutritional supplements and food products, EVOGAINS does not accept returns of products once delivered, except in the situations mentioned below.
Eligible Cases
We will provide a replacement or refund if:
- You receive a damaged product.
- You receive the wrong product.
- The product is missing from your order.
- The product is tampered with before delivery.
Reporting Timeline
Please report any issue within 48 hours of delivery by contacting our customer support team.
To process your request, please provide:
- Order Number
- Clear photos of the product
- Photos of the shipping package
- An unboxing video (strongly recommended to help verify the issue)
Refund Process
Approved refunds will be processed to the original payment method within 5–7 business days after approval. Processing time may vary depending on your bank or payment provider.
Non-Returnable Products
Returns or refunds will not be accepted for:
- Opened or used products
- Products damaged after delivery
- Change of mind
- Incorrect product ordered by the customer
- Taste or flavour preference
- Individual differences in results
Cancellation
Orders may be cancelled before dispatch. Once an order has been shipped, cancellation is generally not possible.